SICOM Ltd
PO Box 206
Knaresborough
HG5 5DG
T: 07803 737321
E: sales@sicom.uk
Service Support
We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.
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Support
Dark fibre networks have huge capacity and flexibility, so when they break it’s important that they are fixed quickly.
Problems with fibre connectivity range from a trapped or bent patch lead, through inadvertent damage like bending a cable to serious fibre cuts caused by 3rd parties somewhere along the route.
SICOM’s support service includes:
Detailed mapping and recording of fibre routes and locations.
On-call engineers to find the location of the fault.
Civils teams for external investigation and repair.
Reinstatement of the service.
RADARTM – Real-time Automatic Detection and Reporting
RADARTM is an out-of-band monitoring device that is located in your comms room/data centre and monitors the condition of fibres in your network every few seconds.
It compares the losses along the fibre against a fingerprint taken at installation and immediately tells us if there is an attenuation incident (probably a fibre bend, trapped lead or poorly seated optic or lead) or a fibre break. It also links to a mapping system which is installed when we take over the support of the network and tells us the location of the fault.
24/7 automatic monitoring
Isolate root cause - fibre or equipment
Protect against hackers/intrusion
Reduce Time-to-Repair
Secure enclosures
Benefits of Total Support
We can work with your IT team to confirm if a fault is caused by the fibre, or not.
We can identify in seconds the location of the issue and on-site staff may be able to rectify it in minutes.
In the event that the fault is between buildings, we can see if it is in a chamber, joint or underground and dispatch the appropriate repair team.
This means faster identification of faults on the network and faster repairs.
Total Support is provided free-of-charge on larger networks with long-term support agreements.
Total Sensing and Security
SICOM’s RADARTM – Real-time Automatic Detection and Reporting system can also be used for sensors to detect:
Fibre tapping – A clip-on coupler will show as an attenuation event and the alarm can be raised automatically showing the location.
Moisture detection – multiple detectors on a single fibre in basements, under raised floors, in lofts. Completely passive, no power required.
Cabinet door or chamber lid opening detection. Immune to jamming and EMI, multiple sensors on one fibre with location.
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